Standard Bank Estate Late

My mother had a will with standard bank and they were appointment as the executor, as at the moment It's has been 5 years since the initial claim date. The person who has been handling the matter just resigned and still I have no clue of where we are with the matter. It has been extremely frustrating to deal with standard bank on the matter and judging by the number of complaints it's seems they are not bothered by the negative impact it has on their clients. 5 years to deal with a non-complicated claim while other banks take less than a year. It simply means the problem is with standard bank.

Dear Sender,

Thank you for your email. Kindly note that as from 1 September 2023 i am no longer under the employ of Standard Trust Limited.

For assistance you may contact the team as follows:

· For queries kindly contact ‪***‬ or email ***

· For escalations kindly contact ‪***‬ or email ***

Warm regards

Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.

Morning Tebogo Can I please get an updated feedback on the claim.

Regards

Lengau

On Thu, 03 Aug 2023, 7:13 AM Lengau Makiti, <***> wrote: Morning Tebogo Hoping that all is well with you, I'm following up on the claim since I don't receive any updates. It's almost 5 years now and I'm extremely frustrated, dissatisfied and dissapointed with the service received thus far. I hope to hear from you soon for a change.

Regards

Lengau Makiti

On Fri, 21 Jul 2023, 8:18 AM Lengau Makiti, <***> wrote: Morning Tebogo

Hoping that all is well with you, please can I have an updated feedback on the claim.

Regards

Lengau Makiti ‪***‬

On Mon, 10 Jul 2023, 9:00 AM Lengau Makiti, <***> wrote:

Sent from my Huawei phone

Morning Tebogo

What is the latest feedback?

Regards

Lengau Makiti -------- Original message -------- From: Lengau Makiti <***> Date: Mon, 08 May 2023, 3:55 PM To: "Seeban, Sayuri S" <***>, "Mokoa, Tebogo T" <***> Cc: Standard Trust <***> Subject: Re: Estate Late MW Makiti Hi Afternoon

Hoping that all is well with you, is there any feedback so far with regards to the claim.

Regards

Lengau

On Wed, 19 Apr 2023, 8:53 AM Lengau Makiti, <***> wrote:

Morning

Is there any feedback on the matter so far since I have to beg for a good customer service.

Regards

Lengau Makiti

Sent from my Huawei phone

-------- Original message -------- From: Lengau Makiti <***> Date: Thu, 06 Apr 2023, 10:32 AM To: "Seeban, Sayuri S" <***>, "Mokoa, Tebogo T" <***> Cc: Standard Trust <***> Subject: Re: Estate Late MW Makiti Morning Sayuri S and Tebogo T

It has been three months since the last communication from Tebogo and there is no two weekly feedback as promised. All emails sent in the past three months have not been responded too. It is ended frustrating to deal with Standard bank estate more than 4 years later the matter is still not resolved. It does not look like there is any willingness to assist the client.

Regards Lengau Makiti

On Wed, 12 Oct 2022, 11:11 AM Lengau Makiti, <***> wrote: Please refer to the screenshot below as I have been in communication with Tebogo Mokoa for the past three and a half year. I will also check if I can get the account number.

Regards

Lengau Makiti

On Wed, 12 Oct 2022, 10:26 AM Seeban, Sayuri S, <***> wrote:

Good Day

I trust you are well

I refer to the above mention estate and would like to advise that the deceased has no active accounts with Standard Bank

If you have an account number(s) available, kindly send it to us so that we can investigate and provide feedback

All correspondence to be sent to ***

From: Lengau Makiti <***> Sent: Tuesday, 11 October 2022 12:24 To: *** Subject: Estate Late MW Makiti

Good Day

I have made a claim for my late mother on January 2019 to date there is no satisfactory service provided, frankly we are in the dark. Her ID number is : ‪***‬.I know of a recent deceased family member who passed on 2021 and everything has been settled with ABSA. I regret the day I asked my mother to make a will with standard bank. Please assist with this matter urgently.

Regards

Lengau Makiti

Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.