Standard Bank Estate Department very poor service

I have never had such poor service from StandardBank. The Estate department , specifically Zola Mbatha and her manager Arnel Moketsie have been ******** , dont answer phone calls, dont reply to emails. StandardBank claims they know how important proffessional service should be in times of "The loss of a loved one is an intensely emotional experience. It's also a time when professional assistance is most needed". It is 11months later.