DR
Dee R
1 reviews | Active since Nov 2019
21 Nov 2019, 12:55
Standard bank estate department hyde park disappointing and dishonest
I would like to put a formal complaint regarding how my late mothers estate has been poorly handled by executor from Standard bank estate department hyde park. I reported the estate on 11july 2019 and was told that the estate was fully reported on 20 august 2019. I recently found out from the master office that the estate was never reported nor was proof of lodge as it appears on the system, i believe that Standard bank estate department from hyde park is not to be trusted as they making a mockery of families who are grieving for they loved ones, i need an investigation taken as i will be taking this further
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Nov 2019, 04:09Hello Dee,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply22 Nov 2019, 04:09
Official
Hello Dee,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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DR
Dee R's updateReviewer Update
22 Nov 2019, 15:14How will i know if the matter is investigated and has been resolved because they **** to me for 4 months and even the master court can prove that?
DR
Dee R's update22 Nov 2019, 15:14
Reviewer Update
How will i know if the matter is investigated and has been resolved because they **** to me for 4 months and even the master court can prove that?
DR
Dee R's updateReviewer Update
22 Nov 2019, 15:17The system at master court doesn't show the estate reported at all by the executor from Standard bank estate department hyde park the manager Danny de toit is no where to be found i tried calling and calling
DR
Dee R's update22 Nov 2019, 15:17
Reviewer Update
The system at master court doesn't show the estate reported at all by the executor from Standard bank estate department hyde park the manager Danny de toit is no where to be found i tried calling and calling
Standard Bank's replyOfficial
04 Dec 2019, 14:59Dear Dee nik Ree
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply04 Dec 2019, 14:59
Official
Dear Dee nik Ree
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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DR
Dee R's updateReviewer Update
09 Dec 2019, 10:53Hi i have responded to the emails, unfortunately has not changed, it has gotten worse to the point that im not informed with anything at all, i now travel to the master court everytime to find information regarding the estate and try to find out if the executor from Standard bank estate department has been following up on it which she hasn't at all. I feel I've been made a mockery by Standard bank estate my mothers estate is poorly handled and nobody from Standard bank estate department hyde park is willing to help.
DR
Dee R's update09 Dec 2019, 10:53
Reviewer Update
Hi i have responded to the emails, unfortunately has not changed, it has gotten worse to the point that im not informed with anything at all, i now travel to the master court everytime to find information regarding the estate and try to find out if the executor from Standard bank estate department has been following up on it which she hasn't at all. I feel I've been made a mockery by Standard bank estate my mothers estate is poorly handled and nobody from Standard bank estate department hyde park is willing to help.