NM
Nicholas M
1 reviews | Active since Sept 2022
06 Jun 2023, 12:30
Standard Bank erroneous facility suspension causing prejudice and loss
I am bitterly disappointed and frustrated - and inconvenienced - by Standard Bank's suspension today of my revolving credit plan. It is NOT in arrears and the call centre agent Bonisiwe - herself helpful - obtained confirmation that it is up to date. The suspension is not warranted. I understand that I am not the only person with this issue. The facility's suspension must be removed, and revolving capability restored, TODAY. It is causing me embarrassment and prejudice.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Jun 2023, 12:36Dear Nicholas
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2023, 12:36
Official
Dear Nicholas
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nicholas M's updateReviewer Update
06 Jun 2023, 17:06Good day,
Thanks for the response. I was given a 48 hour turnaround time on my complaint. This is, unfortunately, not acceptable. This suspension is causing me immediate embarrassment and serious inconvenience. Given that my account is not in arrears, it should be a simple matter for the team to verify this and that no other grounds exist to suspend my account, and immediately uplift the suspension and reinstate all capabilities. Please contact me urgently with confirmation of resolution. Regards, Nicholas Mitchell.
Thanks for the response. I was given a 48 hour turnaround time on my complaint. This is, unfortunately, not acceptable. This suspension is causing me immediate embarrassment and serious inconvenience. Given that my account is not in arrears, it should be a simple matter for the team to verify this and that no other grounds exist to suspend my account, and immediately uplift the suspension and reinstate all capabilities. Please contact me urgently with confirmation of resolution. Regards, Nicholas Mitchell.
NM
Nicholas M's update06 Jun 2023, 17:06
Reviewer Update
Good day,
Thanks for the response. I was given a 48 hour turnaround time on my complaint. This is, unfortunately, not acceptable. This suspension is causing me immediate embarrassment and serious inconvenience. Given that my account is not in arrears, it should be a simple matter for the team to verify this and that no other grounds exist to suspend my account, and immediately uplift the suspension and reinstate all capabilities. Please contact me urgently with confirmation of resolution. Regards, Nicholas Mitchell.
Thanks for the response. I was given a 48 hour turnaround time on my complaint. This is, unfortunately, not acceptable. This suspension is causing me immediate embarrassment and serious inconvenience. Given that my account is not in arrears, it should be a simple matter for the team to verify this and that no other grounds exist to suspend my account, and immediately uplift the suspension and reinstate all capabilities. Please contact me urgently with confirmation of resolution. Regards, Nicholas Mitchell.
Standard Bank's replyOfficial
06 Jun 2023, 17:08Dear Nicholas
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience caused,.
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience caused,.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2023, 17:08
Official
Dear Nicholas
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience caused,.
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience caused,.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***