Standard Bank - epic fail

So my son is stuck in the UK with his fabulous standard bank card not working as it has been deactivated. I duly called standard Bank only to be told that he can place an international call in order to resolve this. Hello Standard Bank, ever heard of Whatsapp to facilitate communication? I was given 2 email addresses where he can write to in order to resolve the problem.... as if that is going to help, looking at the fabulous customer service of standard bank. He needs money right now, as in being able to use his card. Once again, standard bank, epic fail.