Standard Bank Epic Fail

This morning Saturday, 17 August 2019 at 8:42 am I called Standard Bank to ask them to increase my mother's internet transfer limit so she could finish paying the house she has placed a 10% deposit on already. - if the conveyancers decide to be nasty, the sale can fall through and she can lose the deposit - she is 76! As usual the online banking people had a lot of excuses as to why they can't do it via the phone. I was with her when she opened her account and I remember that no one ever mentioned that there was a limit on how much she can increase her payment limit to. Now I have to drive her to a Standard Bank - closest 57k from us - to do this which doesn't say much for Standard Bank's internet banking facilities! When I asked the 2nd lady I spoke to, to give me a reference number for the call, she said she can't as there wasn't a 'case' ( used a different word )opened yet. Now Standard Bank, if my mother loses ANY money due to your consistent incompetence we will consult with our lawyer on this and sue you if we can. We have threatened and begged over so many issues with Standard Bank since November last year and now we've truly had enough of your despicable behaviour and will move to CAPITEC on Monday. Hellopeter should have minus ratings for these sort of institutions.

I should mention that I had a complaint about my own account about 10 days or so ago and Standard Bank never called back. Neither do they answer inquiries that one can make by writing to them directly. Just shows how much they care, doesn't it? I strongly recommend that people be very careful before banking with them.

Cronje Langley