IR
ISAK R

1 reviews | Active since Jun 2014

06 Dec 2023, 08:51

Standard bank empty promises again....

Isak Roestroff 10:03 AM (7 minutes ago) to Jo-Anne, Leonie Good day. I am sorry to bother you . I have a big big problem and I need your help please. In 2010 I borrowed R20 000 frome Standard bank. In the beginning I paid my account accordingly . Just before Corona came , I lost my job. I went under debt review. After a while I was working again and started to pay off most of my debts. I was left with my Standard bank loan. Every now and then different attorneys threaten me and push me in a corner. The price just goes higher and higher every month. I used to pay R300 as agreed. But now I'm paying r400 every month. I tried to talk to them but I failed. I have a part time job now but can not pay the amount they asked for and i'm still under debt review. Dear ISAK ROESTROFF , IN RE: STANDARD BANK LOAN ACCOUNT LGR Attorneys are obligated to bring to your attention the status of your Standard Bank Loan account. Standard Bank handed over your account to LGR Attorneys with the aim of recovering the total outstanding balance. We wish to extend an opportunity to assist you in settling the account balance promptly. This proactive step is crucial in order to prevent any adverse consequences or potential legal measures that might arise if the account continues to remain unpaid. The total outstanding balance on your Loan account is R 53757.52 which is now due and payable as the account is more than 90 days in arrears. Any and all payments should be paid directly into your Standard Bank Loan account. To explore options for settling the total outstanding balance we urge you to get in touch with our office at your earliest convenience. Our contact details are provided below. We are dedicated to finding a suitable payment arrangement that aligns with your circumstances while safeguarding the integrity of the original contractual agreement. Should a payment be received that is below Standard Banks minimum criteria or if there is non-payment on the account, we are mandated to advance with legal proceedings against you. It is important to mention that we are compliant with the guidelines of Sections 13 and 14 of the Protection of Personal Information Act. Standard Bank has shared your personal information with us which includes Name, Surname, Identity Number, Contact Details and Account Particulars, exclusively for the purpose of resolving the debt related to this account. You have the right to view and edit such information kept on record. This information will be retained in our records until such time as legal obligations require its deletion. Can you please look into this matter and please please help me to cancel this account or stop interest or something please. I asked you nicely.

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Replies (10)
Standard Bank
Standard Bank's reply06 Dec 2023, 08:54
Official
Hi Isak

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply06 Dec 2023, 10:11
Official
Good day Isak

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
***
IR
ISAK R's update06 Dec 2023, 10:15
Reviewer Update
Don't play games with me. I can not get hold of the revolving dep. All i get is....We will call you back. Not acceptable!!!!!!!!!!!!!!!!!!!
Standard Bank
Standard Bank's reply06 Dec 2023, 10:33
Official
Good day Isak

We understand your fustration.

Please rest assure that we will reach you to find a solution.

Kind regards
Standard Bank Hello Peter Team
***
IR
ISAK R's update07 Dec 2023, 12:00
Reviewer Update
Good day!!

How long do i have to wait to get a response ???

You are professional's... AND NOW WHAT???????


Standard Bank
Standard Bank's reply07 Dec 2023, 12:36
Official
Good day Isak

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.  

Kindest regards 
Standard Bank Hello Peter Team 
***
IR
ISAK R's update07 Dec 2023, 14:14
Reviewer Update
Please . Thank you kindly
Standard Bank
Standard Bank's reply07 Dec 2023, 14:19
Official
You're welcome Isak :)
Standard Bank
Standard Bank's reply11 Dec 2023, 07:35
Official
Dear Isak

We will follow up with our team and we will be in touch.

Our sincere apologies for the inconvenience.

 Kindest regards 
Standard Bank Hello Peter Team 
***
 





Standard Bank
Standard Bank's reply13 Dec 2023, 13:54
Official
 Hi Isak 

We appreciate you taking our call. We'll follow up with the group and assign someone to wrap things up. Later on, we will get in touch with you to see if you were contacted.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank social media Team