Standard Bank Employees talking down to customers

I'd like to officially complain about one of Standard Banks's staff members, Berenice Pretorius.

I am in the process of applying for a Solar Loan and when we initially spoke on 30 November 2023, I requested she contact me on 01 December 2023 at 07:00 in the morning, which she was fine with.

07:00 came and went and no call from Berenice. I emailed her later the day and she confirmed that she had nothing in her diary. Even though I felt like I was made a **** I wasn't too phased by that. I honestly felt that Berenice had very little patience with me on the call but because I needed the load I played nice.

Berenice called me today (05 December 2023) and we concluded the application for the load, and again I felt as if she was talking down to me or as if I was an idiot. She asked me a question I wasn't too sure about she sounded annoyed and informed me that my understanding was incorrect. When I asked her to repeat a question she repeated it the second time exactly like the first. When I asked her to repeat it in lamens terms so I could understand she spoke louder and proceeded to repeat the question, saying that if she said it again and broke it down I would understand, to which I rep****, I still don't understand, I just said yes so you could proceed, and she went on to the next question.

After that comment it was business as usual, I went on listening to yet another recording and when she was done that was the end of that. It went quiet and I asked her if I was not allowed to ask questions, she very reluctantly asked me after that if I had any questions to which I said, no thank you, not after that ********** call.

I don't know if it's because I sound stupid or because of where I live or what I earn but the way this woman spoke to me was disgusting. Does Standard Bank not teach their consultants phone etiquette? You need to remain professional no matter whom you speak to.

I need somebody to listen to this call, and if Standard Bank is happy with the way it was conducted then you guys are truly the second worst bank in South Africa.

The details are as follows: - Caller: Berenice Pretorius,- Number: ***,- Time and date of calls: 01 December 2023: 12:26,05 December 2023: 13:09 & 13:40.