LS
Lamulile S
1 reviews | Active since Jan 2018
16 Sept 2023, 15:00
Standard bank employees *********** i
I recently changed my banking details due to ***** on my card,the lady that was assisting me only changed the account number but the card number,CVV and expiry date was the same.
I went to to the branch and the gentleman dismissed me saying what appears on the app and reality are not the same thing when it comes to information on the card. I'm not stupid,what he said was false.
I then requested for a new card and stopped the current one to save myself from stress.
I check on my contract save,which was supposed to be for 10 tears and j saw that it's only goe 5 years,the gentleman didn't even assist me to the correct period( he did well because ,they would have messed up)
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Replies (1)Standard Bank's replyOfficial
16 Sept 2023, 15:03Dear Lamulile
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Sept 2023, 15:03
Official
Dear Lamulile
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
