JP
Jan P

1 reviews | Active since Mar 2009

10 Dec 2015, 15:31

Standard Bank Employee took R10 000 of my money.

On the 4th of November I made a deposit at a Standard bank.<br> <br> The lady who helped me was the personification of friendliness. <br> One day later, still being amazed about the service I received, I got a bright idea to phone my supplier. <br> These people told me that the deposit was R10 000 less as what I anticipated. <br> I contacted immediately the branch where I deposited the money and asked them if I could see the footage of that transaction. To my surprise, they told me that there are NO cameras above the counters where the money is handled. <br> Besides that the counters are so high and the tables so low that one can NOT see what is happening on the table where the money is handled. Specially when the person, counting the money, start packing the money against the window, what happened in my case.<br> <br> Considering all the facts, no camera's + high counter on the public side + low table on the tellers side + refusing to discuss the problem, lets me, unfortunately, come to the conclusion that the Standard Bank is approving this behaviour.

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Replies (1)
Standard Bank
Standard Bank's reply11 Dec 2015, 11:22
Official
Hello Janpta,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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