Standard bank employee service

I tried to use the standard bank app and it directed me to my nearest Standard bank branch so I went to the branch at mall@carnival. Nombuleki Selemi assisted me. I had to just update my info. Normally I'd use the app which worked fine. Before I left I asked her is that all and she said yes. So I left. Well it did not seem like whatever reason I went there was sorted so I went in again Monday. She said we not able to confirm employment. I asked us my payslip not enough, she said no and said I need a written letter. I asked my hr to please draw me up a letter, they did and she had given me her email so I emailed it to her. She did not confirm receipt or state anything. I called the help desk today to ask them to check for me. The lady who assisted was professional and really tried. She eventually told me I'm not able to get hold of her after taking to her vua teams. Apparently she still said they can't confirm employment. Why say you need a letter if that us not sufficient. And the letter has the hr persons contact details and email. Besides sitting on Saturday for more that two hours and going back Tuesday this is nor acceptable. This is just bad service. And I know I'm if I did not go back on Tuesday would she have ever gotten back to me. And as I stood in line I saw one of your adds sitting that you only come to the branch when you need to which is a