Standard Bank employee fail

I went into Standard Bank Port Alfred to do some business today, I had a wonderful experience with the front office lady. She then referred me to another lady to assist me with activating a card. I sat for a few minutes and waited while she sat saying nothing with earphones on, it turns out she was holding for a private banking matter call about her car payments, when she started explaining her reason for her call to the operator I got up and left. Waiting for your turn is one thing, waiting for an employee to finish their personal business is unacceptable. I left and won't be supporting Standard Bank again.