Standard Bank email communications suck

Standard Bank's online communications suck big time. Their phone communications are good, but there are times when emails are far more convenient. I sent an email with a simple query to '***' and got a response that the matter would be dealt with within 24 hours. After no response for two days, I sent a reminder, which also got the assurance that it would be dealt with within 24 hours. Again that did not happen. This was not even a difficult query, just a request on how to order a new cheque card online. Needless to say, I am still waiting for someone at the other end of '***' to wake up.