Standard Bank - Electricity Voucher Fiasco

On the afternoon/evening of the 13th June I purchased a R100 electricity voucher. I received no SMS from Standard Bank with my voucher. I sent a query using the App on the same evening. On the 14th June I received an email from Standard Bank Digital Helpdesk Team saying they would get back to me within 24 hours. Absolutely no communication after that. I called Standard Bank and held for 45min before consultant finally answered and said they couldn't hear me and then hung up. Call back from Standard Bank hung up on me after 5 seconds. On Wednesday the 22nd June I made contact with Standard Bank using their Twitter profile. Twitter team asked for my ID number and contact details and someone would get back to me. I was promised feedback soon after matter had been escalated. After no communication on Thursday, Friday and Saturday last week I resorted to actually Tweeting about the "service" and was promptly contacted asking who is dealing with my issue. Once again I was promised a callback on Monday and so far I have yet receive a call back.

This is beyond pathetic that I cannot get someone to answer me. From the 14th of June till now there has been no verbal communication and sorting out of my issue.

It may be only R100 but it is the point of the matter and also just the patently pathetic service I have received that really leaves a bad taste in my mouth.

If you can't back to someone in a matter of 24 to 48 hours then your system is broken.