WD
Winston D

1 reviews | Active since Dec 2016

06 Oct 2021, 17:03

Standard Bank EFT, Card Tap Payment, Mobile App all STINKS

For a year now I've been back and forth with Standard Bank to have my EFT facility fixed. It wised to work and all of a sudden I would be taken to page where I would need to enter a "Secure Password". I've been in branch three times, called once and nobody actually knows how to fix this thing. Then about two month back I can no longer "Tap" for payment. I have to now insert my card with every payment. Then today, as I opened the mobile App I'm all of a sudden asked for a "Password", instead of the number I used to enter to access the App. Standard Bank, you are pushing me to move my business to FNB. Your service stinks, it's completely pathetic and leaves and awefull taste in mouth.

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Replies (1)
Standard Bank
Standard Bank's reply07 Oct 2021, 01:45
Official
Hello
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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