GB
Gail B

1 reviews | Active since Sept 2013

04 Apr 2017, 17:38

STANDARD BANK EFFICIENT AS NEVER

<p>I was trying to do ONLINE BANKING, but I was requested to RESET password. After several attempts to call centre and changing passwords I was blocked. I went through 5 call centre assistants who referred me from pillar to post after hanging on the phone for over 60 minutes from one call to the other. What they must get credit for is that they all know how to do check security measures but EVERY OTHER assistance does not exist. So first assistant was unknown, followed by Trudy, Sherwin, Nelson and Lydia and IM STILL LOCKED OUT.</p>

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Replies (1)
Standard Bank
Standard Bank's reply06 Apr 2017, 06:50
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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