RM
Robyn M
1 reviews | Active since Jul 2020
31 Jul 2020, 11:59
Standard bank
I have apl**** several times for payment holidays on my accounts. Did't get any feedback from standardbank. When I app**** for my loans I was already self employed I took out insurance on all the loans and when I asked if I can use my insurance to cover my loans they told me that I can not use my insurance as I am self employed. Now I am paying the insurance that I can't use. As I phoned the bank because they took a debit order from my account they said that I was approved for the holiday loan but still they took the debit order. Know I have to wait 10 working days to get that mony back.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
31 Jul 2020, 12:41Hello Robyn
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
Standard Bank's reply31 Jul 2020, 12:41
Official
Hello Robyn
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
31 Aug 2020, 08:32Dear Robyn Malan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
I trust this response is in order.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
I trust this response is in order.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Aug 2020, 08:32
Official
Dear Robyn Malan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
I trust this response is in order.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
I trust this response is in order.
Kind regards
Clint Petersen
Complaint Resolution Centre
***