Standard Bank Eat My Money

Im puzzled why would a bank eat my money. I did immediate transfer from my Standard bank account to My Capitec Account and money never arrived to my capitec account.

Standard bank consultant confirms that I put correct capitec banking details and as he asked me to read to which account I transferred my money to.

No one is able to help, when transferring the money immediately it is because you need that money immediately.

Standard bank has made my family go without food for the whole weekend.

When I call *********** consultant make me hold for ages without coming back to me to update me what is happening.