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sherika R
1 reviews | Active since Dec 2014
13 Mar 2023, 21:32
Standard bank easysell ****
Tried to contact standard bank easysell regarding a property advertised to make an offer. My calls were not returned, my messages on property 24 were ignored and then the price of the property went up. Standard bank just tries to establish level of interest in the property and then increases the price. ******** and ********* way of doing business. Can't even call to say that they have decided to change the price after they receive the information which they require. Be careful when responding to their ads, it is ****.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Mar 2023, 22:58Good day Sherika
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2023, 22:58
Official
Good day Sherika
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Mar 2023, 07:23Good Day
Thank you for the details.
We will get our consultants to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will get our consultants to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2023, 07:23
Official
Good Day
Thank you for the details.
We will get our consultants to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will get our consultants to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
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sherika R's updateReviewer Update
16 Mar 2023, 21:26The feedback from standard bank was as follows: they can change the price of the property after it has been advertised and you show interest if they choose, the number which THEY posted on THIER own ad is incorrect (stated on their ad as standard bank easysell) and is in fact another company's number which they take zero responsibility for and the message which did not reach them from the property 24 website is a property 24 issue (even though I have not had issues with speaking to property agents via this platform). Basically none of the issues have anything to do with standard bank easysell and you shouldn't trust any information on their ads because they don't know even know how they came up with information or how it relates to standard bank at all.
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sherika R's update16 Mar 2023, 21:26
Reviewer Update
The feedback from standard bank was as follows: they can change the price of the property after it has been advertised and you show interest if they choose, the number which THEY posted on THIER own ad is incorrect (stated on their ad as standard bank easysell) and is in fact another company's number which they take zero responsibility for and the message which did not reach them from the property 24 website is a property 24 issue (even though I have not had issues with speaking to property agents via this platform). Basically none of the issues have anything to do with standard bank easysell and you shouldn't trust any information on their ads because they don't know even know how they came up with information or how it relates to standard bank at all.
Standard Bank's replyOfficial
16 Mar 2023, 22:36Dear Sherika
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2023, 22:36
Official
Dear Sherika
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***