IR
Ian R

1 reviews | Active since Jul 2011

07 Aug 2017, 11:37

Standard Bank Easysell Mandate Hoax

<p>I have sold a property through Standard Bank Easysell Mandate service. Amount of bond owing R395 000. Sold at R670 000 cash. Received a Home Loans Transsaction Record from Easysell, after getting paid out only R62 994.18 from Standard Bank Easysell. Account issued by ********** I have tried phoning Standard Bank Easysell for the past week, only to get the "Welcome to Standard Bank Homeloans Easysell division blah blah blah" and then it rings twice before changing to a directed nr which is not answered ever. On the transaction record I have received, I have queries. There is suddenly a "Total Amount of legal fees - R40016.84" gone from the amount transferred to me. There are also two(2) Money Transfers, dated 2017-06-13 for R96 657.38 and dated 2017-06-19 for R33 100.00 going out of account nr ********** 19 for which nobody can give me an explanation. Even though this was a property in distress, nothing can explain these amounts. How does this work? Please explain or give me a physical address so I can can and speak to a human being. Ian Rossouw ********** or **********

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Replies (1)
Standard Bank
Standard Bank's reply08 Aug 2017, 10:53
Official

Dear Ian

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact as soon as possible.

Thanks,

Complaint Resolution Centre

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