Standard Bank East rand mall branch ****** me

<p>It was on a Friday afternoon, May 2015 and I needed to deposit money. The bank had already closed for the day when I decided to use the atm right outside the bank. I proceeded and followed all that the atm requested me to do, like entering the recepient details and mine, it then asked me to put money in of which I did without delay. It wasn't my first time using an atm to deposit and so I am aware of the condition the money should be in. Once my R1900.00 was in, it started counting/ proccessing it. To my suprise after a while, the transaction got "cancelled" by the atm and it brought back R700.00 ONLY. No receipt or further communication regarding my transaction, it went back to the main menu. I just stood there and called out to the security that requested I move so others can use the atm. I explained to him what just happened and he told me there was still the manager inside the branch and he was going to call him. After waiting, still not moving from the atm, the manager came through and he ***ured me they would ***ist me the following day if I brought my ID to the branch. I called to check if the person I tried to send money received the missing R1200.00 and they had not! Saturday came and I was there in the morning. The consultant captured everything, gave me a case/reference number and I was asked to go home and wait or a week they would inform me of the progress. Due date p***ed and no communication from the bank. I went in to ask and I was told that people lie and claim money from them and so they are still investigating. Sure but I need to be informed is what I asked from them. 1 month later there was nothing, still not informed of anything. This time I decided to call national customer services to lodge a complaint, I asked the person I tried to send money to get her bank statement ready. I was asked to go to the branch again. Again I had to explain everything and the consultant could not find progress on the system when she put in the reference number. She took my ID and dissappeared for a good 30 minutes, only to come back and tell me they are sorry they could not find my money. They didn't provide me with any note or explaination on how they went about investigating, the only thing the manager could say when I called for him was there is a company "middle man" that deals with atms and they reported to them there was no surplus collected. Standard Bank is that how lightly you take your customer? </p>