AS
Amanda S

1 reviews | Active since Dec 2018

14 Dec 2018, 06:13

Standard Bank early debits

I am very disappointed with Standard bank today. Yesterday I got the following sms: Standard Bank: Hi ? for your convenience, your Personal Loan debit order will be processed on the 14 Dec’18 to give you time to enjoy your NEXT family holiday. The Jan’19 instalment will be processed on the normal date. Queries? ***. I phoned them and advised them that I will not have funds available and that they will push my account over my overdraft limit. I was promised that should there be no funds, and there was not, the debit order will NOT go off. But low and behold today that debit order was presented and paid. My debit order date is the 20th...it is not to say that Standard bank pays their staff earlier and on the 14th that the rest of South Africa gets the same benefits! I am royally dissapointed with Standard Bank it feels as it they can do what they want when they want. Why choose a debit order date then? Standard Bank will in any how just take it when they see fit. How is this treating the customer fairly?

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Replies (2)
Standard Bank
Standard Bank's reply14 Dec 2018, 08:58
Official
Dear  Amanda Stander 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Dec 2018, 09:58
Official
Dear  Amanda Stander 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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