Standard bank

I had a very bad experience with standard bank Eyethu mall orange farm today.

I went to standard bank because I was ****** and lost my bank cards I was also there last week they said the couldn't help me because there was no money in my account nor cash reason being I used an app to withdraw and withdrew Al the money so I thought they were still using the old system whereby the give you a card and debit once money comes in.

Today I went there with cash I was there at quarter to nine at nine they opened and we went in and sat down,a lady came with a tablets asking us one by one about what we came for ,I was number five and the first who lost a bank card she asked what I came for and wrote my details in the tablet then she asked if there is money in my account I said no ,She said no problem I'll deposit from the ATM I said no problem then she asked a lady behind me who said there is only R50,00 in her account and no cash ,She then ask her colleague if they have cards colleague said they have twelve cards ,She then told told the other lady they can't help her since she has no money in her account nor cash and then she told me that they also can't help me I asked her why she said because there is no money in my account they need to help someone who will immediately withdraw the money after getting the card since I only needed the card they can't help me even though I had money to pay for the card ,I told her what they are doing is unfair because I'm also a client and I deserve a card they didn't help me I left ,I was very embarassed I forgot to ask for the manager and went to tymebank since I lost their card as well but time bank only asked me to deposit the card money and I was done in less than ten minutes i have been using standard bank for many years and they are an old company but they still treat the poor like this ,my salary is paid to standard bank but they can't help me but I use their services every month ,are the clients not treated equally at standard bank,out of those twelve cards what if only two clients came for the cards and ten are left and I was the first client for lost cards but they prefer to wait for someone who was still sleeping at home just because there is no money in my account