Standard Bank e-statements

I went through the process (sms and we'll call you) in July to have my statements sent by e-mail. The lady who called me, confirmed that all my accounts would be sent by e-mail. This was confirmed by another e-mail later that day. In August, I received two home loan statements, a credit card statement and a vehicle finance statement by ordinary mail. I went through the process again and pointed out that I had done so already. Again, the consultant confirmed that statements would be sent by e-mail. Like the previous time, this was confirmed by subsequent e-mail. Two weeks later, the credit card statement arrived by ordinary mail again. I have been a so-called private client for a number of years now. Heaven knows what they do to people who aren't!