Standard Bank Durbanville branch service has gone from bad to worse

I went to the Durbanville branch to collect a replacement card. The service there is pathetic, to say the least. There is no-one to assist you when you arrive. I eventfully had to ask another client who was also waiting what to do. I was told to write my name on a list - there were several names on the list before me, but only two agents to assist. Each agent takes about 20-30 minutes per client. Apparently the average wait is around two hours!!

I don't have 2 hours to waste... (to then most likely be told I need additional documentation, etc.)