Standard Bank Duplicate Credit Card Drama

Gooday all.

I decided to switch my banking accounts couple months ago from capitec to standard bank as i am soon to apply for a housing bond with them, When my new cards arrived at the branch there was 2 CREDIT CARDS and 1 CHEQUE CARD delivered. I then asked the consultant why is there 2 CREDIT CARDS? I was then told it has been an error as standard bank dispatched 2 CREDIT CARDS on my name. The consultant then called and cancelled one of the credit cards as it was an error from standard bank. The staff at Standard bank ballito are helpful and did there part however the problem is the second credit card that was sent to the branch.

Today i have received a call from attorneys claiming that i owe standard bank funds for that exact same credit card that has been wrongly dispatched from standard bank which was cancelled the very same day i picked my new cards up from the branch.

This is now impacting my credit rating and i will not get approved for the bond as the system will notice me as a bad payer.

It is very sad that the incompetence from a huge company like standard bank make such errors and putting customers through such big inconveniences such as this.

I need this resolved urgently as this is impacting me long term.

Regards

J. Govender