AR
A R

1 reviews | Active since Aug 2018

30 Oct 2024, 13:30

Standard Bank - DSV: APPALLING SERVICE

I'm writing this review to complain about the putrid service from Standard bank's selected courier company- DSV. I cannot fathom how Standard Bank is associated with this company who gives such APPALLING disgraceful service. I was supposed to get my new bank card (That I have been paying for each month yet I don't even have the card) that expired this year in May 2024. The last type of communication I received regarding the delivery of this card was in July 2024. For the first scheduled delivery, no-one pitched then they rescheduled, same story. It is now almost November, and does Standard bank care to just deliver my card at a branch without me having to pay for such an arrangement? Yet I'm paying for something each month that I don't even have! I'm so disgusted in this service from Standard Bank!

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Replies (1)
Standard Bank
Standard Bank's reply30 Oct 2024, 13:43
Official
Dear A Le Roux, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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