SG
Sonia G
1 reviews | Active since Dec 2022
08 Oct 2024, 19:56
Standard bank drops the ball
I recently had a *****ulent transaction on my credit card and it's subsequently been blocked. I've been promised 3 different times that a new card would be sent to my home ... needles to say I've been waiting for 3 weeks for such card. First excuse was that the consultant didn't order it , then second was the same excuse and third was ordered but still no card. Sorry Standard Bank, you've left me no choice but to give you a bad review... your customer service agents are not doing their jobs!
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Standard Bank's replyOfficial
09 Oct 2024, 06:55Dear Sonia,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply09 Oct 2024, 06:55
Official
Dear Sonia,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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