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Mike F

1 reviews | Active since Mar 2015

02 Jul 2024, 05:38

Standard Bank - Dropped the ball

Standard Bank *****. The custodian of my banking for the past 55 years. Dropped the ball in December 2023. Allowing 59 internet transfers to go out of my current account. Before they notified me of this obvious and unusual activity. I wax in hospital at the time. Immobilised and unable to monitor the account

0
Replies (13)
Standard Bank
Standard Bank's reply02 Jul 2024, 06:51
Official
Dear Mike

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
MF
Mike F's update02 Jul 2024, 08:41
Reviewer Update
The ***** case no generated by Standard Bank is
043456 The matter has been in process for six plus months with no satisfactory results in sight
Standard Bank
Standard Bank's reply02 Jul 2024, 08:46
Official
Dear Mike

We will follow up with our team.

We will be in touch with further feedback.

Please be on the look out for further feedback.


Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply02 Jul 2024, 15:32
Official
Dear Mike

 To no avail, our team attempted to call.

Please let us know the best time to reach you.

Eager to hear your thoughts.

 
Kindest regards
Standard Bank Hello Peter Team 
***
 


MF
Mike F's update03 Jul 2024, 07:01
Reviewer Update
Good Morning Standard Bank
We have had this discussion before !!
Best availability is before 12.00 midday
The copious notes that have been generated by this LONG OUTSTANDING matter, should be very clear by now on my availability.

I request politely that the agent who calls me does not repeat the same mantra. THE MAYTER IS OF GREAT CONCERN TO STANDARD BANK and has now been escalated for response.

08.00 - 12.00 am standing by for your call

Rgds

Mike
Standard Bank
Standard Bank's reply03 Jul 2024, 07:13
Official
Good  Morning Mike 

Our team will be in touch with you.

Please be on the look out for our call.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
***


MF
Mike F's update03 Jul 2024, 17:38
Reviewer Update
Hi Standard Bank

Still no call. Please explain. This matter has been unresolved for over six months


MF
Mike F's update03 Jul 2024, 17:40
Reviewer Update
Dear Standard Bank

The ***** case no as generated by your ***** department is 043456.

Six plus months down the track still no solution

With kind rgds.

Mike
Standard Bank
Standard Bank's reply04 Jul 2024, 07:18
Official
Dear Mike 

We sincerely apologize for the delay in getting back to you.

Please note that our team will reach out to you to follow up on this matter.

Kindly be on the look out for our call.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
***



MF
Mike F's update05 Jul 2024, 04:38
Reviewer Update
Good Morning Standard Bank. Still NO CALL. Please explain
This matter has not been resolved in over six month now.
Still awaiting feedback which is satisfactory
Standard Bank
Standard Bank's reply05 Jul 2024, 07:05
Official
Dear Mike 

We sincerely apologize for the delay in responding.

Please confirm convenient time we may contact you to address this matter.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
***





MF
Mike F's update05 Jul 2024, 07:33
Reviewer Update
Good morning Standard Bank

Today I have set aside 11.00 -13.00 to take your call. It is an exercise in futility endeavouring to call back, as the Standard Bank call centre appears to be understaffed. Under normal circumstances one can spend 60 plus minutes in a call centre queuing process. Similar frustration is experienced by Standard Bank customer service agents across the various branches


Standard Bank
Standard Bank's reply05 Jul 2024, 07:49
Official
Our team will be in touch with further feedback.