Standard Bank dreadful service

After opproximateky 40yrs with Std Bank I have now reached the point of total disgust with there absolute lack of service delivery. I attempted numerous times to phone for assistance with applying for a second bond. Eventually decided to go into the Centurion branch hoping that personal face to face assistance would work better. Well that was an assumption of note. The person assisting had no idea what she was doing. She even said that it would take at the longest 2wks. When asked about the registration and Attorneys she said that it doesn't go for registration. I found this odd but how would I know any different. The loan was approved very quickly, within 2 days. This is the only part that worked well. After numerous emails and phonecalls it eventually came out that that original person had processed everything incorrectly and yes it did have to go for registration. Okay I made peace with that, giving her the benefit of the doubt that she is possibly still learning the job. Now off to the Attorneys to sign, by now almost a month has gone by. Very helpful Attorneys. Said that Std Bank normally takes 5-7 days to check documents before they are notified to lodge, at the Deeds office. A week later and Std Bank is still taking their time. They had a perfect opportunity to try and make right of their original *********** service delivery. Despite an email from me and the, Attorneys escalating it, they sti have done nothing. So now we just have to wait at their mercy. The Deeds office is 3wks behind so we are looking at another month at least before we can move forward. All I know is that I would NEVER recommend Std Bank to anyone and will, at the first opportunity move to another institution