STANDARD BANK DRAGGING THEIR FEET

Standard Bank were executors of my Mother's will and she passed away more than a year ago. The estate has not yet been finalised and my Mother had one little investment account at Standard Bank. After about 7 months and 5 emails later I finally got hold of a person - whi informed me that they were waiting for a letter of from the Master of the High Court in Grahamstown. I got an email last week asking me if I could go and collect the letter (I live 250km away) - I emailed them back to ask if someone from their Standard Bank branch could collect it. If no one collected it does it mean I will wait another 6 months. My Mom & Dad banked with Standard bank for about 50 years and were appointed as executors of their will and I'm now shocked how Standard Bank are taking their time in this case and really expect me to drive to Grahamstown 250km away to pick up a letter from the High Court.