AJ
Ahmed J

1 reviews | Active since Dec 2009

26 Nov 2022, 12:48

Standard Bank down on black friday weekend

Hi

On Saturday I needed to buy a PS5 deal on Vodacom for my kids But could not login to internet banking and cellphone app as the systems where down I also tried calling private banking number as it was down aswell

1. Internet banking down 2. Cell phone app down 3. Private banking call center down

I have also confirmed with a friend working at standard bank at the systems are down as he tested This is bad and I have been complaining for months now , I have lost a specials due to your systems being down as I could not transfer funds into my credit card

I am here to assist as I specialize is assisting companies with fail over systems on IT I am requesting

1. Standard Bank give me a PS5 deal to match Vodacom at R3999-00 with two controllers 2. Samsung 85 inch TV special at R5000 3. I want a meeting with your standard bank team to be involved and assist with providing solutions as the same issues occurred when I was on holiday in January 4. Get standard bank to hire South Africans to assist them as we are customers

I have also posted on linkedin the error message

My internet is working 100% , as I had asked my friend to test on my wifi and he could login to FNB and work

Awaiting your response

0
Replies (3)
Standard Bank
Standard Bank's reply26 Nov 2022, 13:17
Official
Good Day Ahmed 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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AJ
Ahmed J's update29 Nov 2022, 07:50
Reviewer Update
Hi Standard Bank
no responses and its almost three days now ?
Standard Bank
Standard Bank's reply29 Nov 2022, 08:45
Official
Good day Ahmed

We will follow up with our team and we will be in touch.

Sorry for the inconvenience.

Thank you
 Kind regards 
Standard Bank Help Centre 
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