MK
Mogolobaneng K
1 reviews | Active since Jul 2019
07 Jan 2021, 19:38
Standard bank double payments
I used to have a future dated payment go off on the 26th each month. In December I changed it to the 16th and the payment went off accordingly. On the 26th a second payment went off again although I had amended it. Standard bank IT guys say I never amended it but I have proof of the IB payment that only happens when you load a future dated payment.
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Replies (2)
Standard Bank's replyOfficial
08 Jan 2021, 01:11Dear Mogolobaneng Kubyane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply08 Jan 2021, 01:11
Official
Dear Mogolobaneng Kubyane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
MK
Mogolobaneng K's updateReviewer Update
29 Jan 2021, 13:55I received an email from someone who waa assigned to investigate my complaint asking me for security answers. I rep**** and then the email rep**** to me that my complaint is new and I should direct it to new complaints. It was not a new complain. Lester Williams had already gave me a middle finger.
MK
Mogolobaneng K's update29 Jan 2021, 13:55
Reviewer Update
I received an email from someone who waa assigned to investigate my complaint asking me for security answers. I rep**** and then the email rep**** to me that my complaint is new and I should direct it to new complaints. It was not a new complain. Lester Williams had already gave me a middle finger.