Standard Bank Double Debited My Account

Standard Bank failed to act quickly as it should do to resolve a critical error that its administration caused.

On 03 October 2019 Standard Bank double debited my account for my Nedbank home loan. As a consequence, I was unable to make my month-end bills due to a lack of funds.

Notwithstanding, Nedbank has reversed the credit it processed on 03 October 2019 until Standard Bank resolves this issue which has resulted in my Nedbank homeloan account to show a zero payment for 30 September 2019, the date on which my Nedbank debit orders are due to go off. For some unknown reason beyond my control, the debit order that was due to go off on 30 September 2019 went off late, on 03 October 2019 causing me to incur interest charges for late payment of my mortgage bond which has negatively impacting my impeccable credit report.

Further, as a result of this error I have suffered a great inconvenience including:

- In order to make my September 2019 monthly bills, I have had to withdraw funds from another account causing me to lose interest thereto; and - It has cost me time lost in continuing to pursue this matter; and - It has caused me to experience anxiety and distress

All of which is totally unnecessary, but is as a result of Standard Bank's poor service.

I would be grateful if Standard Bank would resolve this issue as soon as possible to the extent that it reverses the double debit it unduly processed on my account on 03 October 2019, and so that my Nedbank Homeloan account is not charged additional interest, and so that my homeloan account shows a monthly repayment for September 2019 and so that my credit report is not impacted.

Sincerely, Very dissatisfied Standard Bank Account holder