WR
Wahseema R

1 reviews | Active since Dec 2016

30 Dec 2016, 13:39

Standard Bank - Double debited and bad service

<p>I was double debited from you guys. The call centre couldn't help me and told me to go to branch. I come to the branch and then somebody tells me that your credit department is closed and I'll have to come back or call tomorrow. Why the **** do I need to run around for your ****ing error?????</p>

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Replies (3)
Standard Bank
Standard Bank's reply04 Jan 2017, 08:15
Official

Good day Wahseema Roberts

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply04 Jan 2017, 08:15
Official

Good day Wahseema Roberts

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply05 Jan 2017, 08:59
Official

Dear Wahseema Roberts

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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