JL
Joyce L
1 reviews | Active since Apr 2014
27 Jul 2019, 07:32
Standard Bank double debit
My name is Joyce Maubelle *** I have a home loan with standard bank. On the 27 June 2019 they called me to advise that my debit order did not go through on the 26. I told them I can see money was debited what di they mean. They then told me that it was error on their side. Few minutes after the call I received an SMS stating that they did not receive my payment. I called them and they confirmed that they received the funds and I must ignore the SMS. Which I did.
Yesterday the 26 July 2017, they debited me twice. How can they now explain this? I have other things to pay and they took all my money. I want the money back into my account ASAP.
Angry customer Joyce Maubelle ***
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Replies (2)
Standard Bank's replyOfficial
28 Jul 2019, 05:46Hello Joyce
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply28 Jul 2019, 05:46
Official
Hello Joyce
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
JL
Joyce L's updateReviewer Update
31 Jul 2019, 11:16Good day
Thank you for your prompt response and resolution.
Regards
Joyce
Thank you for your prompt response and resolution.
Regards
Joyce
JL
Joyce L's update31 Jul 2019, 11:16
Reviewer Update
Good day
Thank you for your prompt response and resolution.
Regards
Joyce
Thank you for your prompt response and resolution.
Regards
Joyce