kN
khasiefah N

1 reviews | Active since Aug 2014

06 May 2020, 10:25

Standard bank dont work alongside their attorneys they hand you to. They want customers to do their work for them.

Standard bank handed me over to attorneys for loss of income i paid the attorneys yet they refuse to update their system and close my accounts, where the attorney said its automatically closed at payment but because attorney gave 20% off standard bank still shows i owe that 20% so cant update credit beauros not even for a credit card i had closed 15 years ago, the branch told me to call the attorney the attorney tell me to call branch coz they don't work together yet its their attorneys not mine so how do i know how they work. They all too lazy to do their jobs csn standard bank woek together with their attorneys and update records so that customers wont sit with this issues i don't work for you so do ur jobs u get paid for it.

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Replies (5)
Standard Bank
Standard Bank's reply06 May 2020, 11:10
Official
Dear khasiefah

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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kN
khasiefah N's update07 May 2020, 20:00
Reviewer Update
When is the call gonna come??? Im waiting i want this sorted asap. Its not my fault standard bank and their attorneys dont work together and seems like dont work at all. Please don't blame lockdown because its been coming on for months now.... Update and close my account as its closed by attorneys but attorneys need to update credit beauro and standard bank
kN
khasiefah N's update11 May 2020, 14:51
Reviewer Update
Still no contact made
Standard Bank
Standard Bank's reply14 May 2020, 14:42
Official
Dear khasiefah

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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kN
khasiefah N's update10 Jun 2020, 11:47
Reviewer Update
Still not attended to no email no call