GW
Gunther W

1 reviews | Active since Dec 2013

26 Oct 2018, 12:36

Standard bank don't want to unsuspend my account

On Wednesday my account for suspended, withou any notification from my bank, due to an ABSA client who erroneously reported my account for *****. I have been to my branch 3 times already trying to unsuspend my account. I have spent hours on the phone and in my branch and all they can tell me is 'Mr.Wolf, we are escelating this matter' I even got a letter which I sent to Standard Bank, stating the it was a mistake and please to undo it from their side. I was told on Wednesday that it will take two days, today I am being told two days. I am unable to use ANY of my funds in my account. Why is Standard Bank so quick to suspend me but they want to take 4 days to unsuspend me. I AM UNABLE TO TRANSACT. I HAVE NO MONEY . I CAN'T ACCESS MY MONEY!

Nobody cares. I've had 7 rand in my wallet since Wedneday because nobody knows what to do around there. I have sent a mail with all the documenatation to them and I get no replies at all from them. Nothing. The branch people laugh at me because I am upset about not having access to my money.

The service is shocking. And the fact that I can't access my money is shocking. I am seriously upset about this. Don't think anyone will care about that either. My name is Gunther Wolf and my ID number is ********** 082088

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Replies (1)
Standard Bank
Standard Bank's reply26 Oct 2018, 13:44
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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