DP
David P

1 reviews | Active since May 2011

28 Jan 2020, 15:22

Standard Bank dont want to correct the incorrect Instalment Amount On Credit Bureaus

Standard bank have place an incorrect instalment amount on all the credit bureaus. My monthly instalment is R7367.51 instead they recorded on the credit bureaus that my monthly instalment is R 22103.00. I have since logged in a query with them on the 11th January 2020. I was provided with the Service Request No: 7027******* on the 13th January 2020 I received an sms that the request has been resolved. But when I checked the credit profiles on the credit bureaus nothing has been changed. I called in again on the 22nd January 2020 to query that the credit profiled in all the bureaus still reflect an incorrect information. The consultant told me that the issue will be resolved with 48hrs.

Today the 28th January 2020 I called again to make a follow in the issue, I was again put on hold for over 25minutes while the consultant is making a follow up with other internal sections of Standard Bank. She later came back to me and told me they are waiting for the IT department to come back to them.

I am very upset with Standard Bank and their level of incompetency in correcting the wrong information that they have listed on all the credit bureaus.

Currently I cant do anything as this incorrect informatin has a negative impact on my credit score and affordability assessment.

0
Replies (3)
Standard Bank
Standard Bank's reply29 Jan 2020, 03:09
Official
 
Hello David
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
DP
David P's update30 Jan 2020, 09:22
Reviewer Update
Over 24hrs now since I received an automated response from Standard Bank. My issue still not resolved and no one from Standard Bank has bothered to call me. While my credit profile on all the credit bureaus remain affected.
DP
David P's update24 Feb 2020, 23:10
Reviewer Update
Almost a month now. I recieved a number of emails from Standard Bank. They asked for all the proof that I emailed to them as requested. But till to date they still haven't resolved my problem.

Looks like they are clueless on their internal operations . As I remain frustrated as a result of the incompetence from one of the reputable financial institution.