KC
Karen C

1 reviews | Active since Oct 2015

27 May 2025, 14:45

STANDARD BANK DON'T VALUE THEIR CUSTOMERS

Having become a Pensioner, it is now extremely difficult to obtain any credit from a financial institution.

Banks advise that if you are currently in financial difficulty make them aware. I tried advising the Bank yesterday of my current circumstances and requested a small overdraft on my current account.

Due to the risk factor and not having permanent employment they refused. In a week or so they will be requesting that I attend to the outstanding amount on my account,

It really bothers me and is honestly quite a tragedy that Banks are not willing to go the extra mile for their clients, if I became a millionaire tomorrow they would be so eager to gain my attention and ensure that the monies are invested with their institution instead they shut you out in the cold leaving you to deal the issue and clearly don't have the foresight in retaining customers.

What's the point of notifying the Bank you are experiencing difficulty if they can't be bothered to assist.

0
Replies (3)
Standard Bank
Standard Bank's reply27 May 2025, 14:48
Official
Dear Karen, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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KC
Karen C's update28 May 2025, 12:55
Reviewer Update
SBSA responded but didn't mention if this will be resolved this year or next. My credibility is on the line and at risk.
Standard Bank
Standard Bank's reply28 May 2025, 13:16
Official
Dear Karen

We will follow up with our team.

We will be in touch with further feedback.

 
Kindest regards, 
Standard Bank Hello Peter Team 
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