Standard bank don't trust certified copies!! Be careful if you go to their branches

This bank is the most useless bank when you try to get a deceased bank info, even if you present the letter from the court and CERTIFIED COPIES of the ID and the death certificate. NO NO, they want the originals. Don't they realise that you try to protect those items as much as possible and make copies, have them CERTIFIED by police so to protect the originals from getting damaged, lost or unreadable from too much handling? Or is it a case that they don't trust anything certified by government authorised people like the police? The other problem is we only have Witbank or Middelburg to go to and get it and fuel is expensive. So yesterday Middelburg had load shedding then their very small branch in the mall is closed, unlike other banks which are open. So today we went to the BIG branch in Witbank but had to go back home with the expensive fuel to get the originals as they don't work with certified copies!!