Standard bank don't know there own systems

Is there an option for no starts in the rating. After having issues with my Internet banking not allowing me to make a payment, perhaps due to them disabling the service after I have to cancel my cc card the day before for being cloned. Thanks for that because I only realised that when I had to desperately make a payment 30min before a store closes there doors, and was unable to do so. So I called the call centre and they fixed the issue and assured me I can make the payment and release it instantly, which I then did in the nick of time, but of cause standard bank let me down again, the payment apparently can't now be released immediately, even when I confirmed this over the phone moments ago. So basically this mean I have paid for my purchase and can't collect it now because the payment isn't showing at the store. Which is in pta and I live in thabazimbi 250km away and now have to pay extra for shipment. So thank you useless standard bank. I'm definitely going to change banks now.