Standard Bank dont have a clue

When you phone the number on your statement, give them the account number on the statement, one would expect for them to be able to answer a simple question - What is the settlement amount on this loan? But no they say they can find it. I spent 1/2 hour on the phone on hold. They cant phone me back because they cant make out going calls! What kind of service is this? eventually I spoke to a manager and they say they will phone me back. And yes they did they got my name wrong (Mr Lebe?) my name is Sym. They said they would put me through to some one, I hen spent 10 mins waiting and eventually hung up. What a waste of time! and no closer!!