Standard Bank - Don't count on your Bank

I'd like to share my current experience I am having with Standard Bank. I made a payment incorrectly to the wrong beneficiary but immediately called the bank asking for assistance to stop this payment as this was not an immediate payment and to a different bank, it was early hours of a Sunday morning. I was advised by the consultant that the Funds have already left the account and Nothing can be done to stop it, I would have to wait for the funds to clear in the receipt's account around Thursday due to the weekend and Monday being a Public holiday and follow the recall process that which is not guaranteed and at a cost. I was quite suprised and in shock because the funds just left the account and they said they can't do anything also the amount being large and it didn't go for verification before leaving. It makes a client think how safe is their bank in protecting your money and delivering service.

Few days later I received a reply that the bank can't not do anything to help reason the account is a Public sector account. I didn't see the bank taking this matter seriously or saw the urgency in it, they didn't put the self in my shoes. Knowingly they could not or not giving me any assistance but lead me on to think they will help. It also suprised me Standard bank being one of the major banks in South Africa with so much technology could not assist or did not want to assist, i felt they can contact the receiving bank they can find out who are the portfolio managers of that public account and assist thier clients. Also it was a Sunday and public holiday they next days funds only transfer two days later but in this time can not stopped. It is really disappointing that you pay so much fees but get no help or service from ur bank guys think twice about your bank because when u need them they are not there. I multi bank and when I checked with another bank they advised their transaction go for verification before just being paid and if my transaction went of thier bank they would have been able to stop it, So thumbs down for Standard bank.