GC
Grant C

1 reviews | Active since Oct 2020

12 Oct 2020, 19:19

Standard Bank don't care

Hi I recently posted how I was de*****ed by paying beneficiary on standard bank which turned out to be ********** who opened up account in company name with whom I was dealing and paid the money into the bank account which by the way was the first time I had ever dealt with this company so had now way of knowing that the account wasn't correct. Standard bank rep**** to this review saying that they were escalating my complaint but this seems to be just lip service and I havnt heard from them since then and after numerous emails to the ***** division havnt received any feed back explaining what is being done they only have said they they don't take responsibility which is ridiculous and I am not accepting that and am going to fight this to the very end. We put out trust in the banks but they are not looking out for our interest all they want is our money and when things go wrong they they walk away. Regards Grant Catto

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Replies (3)
Standard Bank
Standard Bank's reply13 Oct 2020, 04:36
Official
 Hello Grant, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Oct 2020, 15:44
Official
Hello Grant 

Thank you for bringing your concerns to our attention. 

An email was sent to you requesting further details.

Awaiting your response.

Kind regards 
Complaint Resolution Centre 
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GC
Grant C's update19 Oct 2020, 08:08
Reviewer Update
Morning

I havnt received the email which requires the further details .Please resend ***

Grant Catto