Standard bank don't care attitude

Standard Bank seems to disregard customer service when it comes to international travel. I wouldn't use them when traveling abroad. I recently travelled and experienced complete lack of access to my own funds. Even after numerous escalations to senior staff they don't care about keeping promises at all to call back. Its a new tactic just to get rid of the customer.

I recently travelled and gave notice that I would using my cards in the USA. I tried using my card and to my embarrassment, it was declining - I immediately called in and they indicated that the cards were blocked due to standard ***** prevention procedures. I was ok with that and asked them to unblock my cards and confirmed again that i am using my cards. A few days later they blocked again, i called to open, only to have it blocked multiple times while abroad- every time i hd to call to open it. I eventually requested that it not be blocked, but they blocked consistently.

Once for suspected *****, i can understand, but not consistent blocking. As a result of this I experienced embarrassment, and also missed a number of opportunitys for tours and purchases. I also missed my airport shuttle as the uber to return to the airport was rejected. Back on n SA and again my card is blocked. I called into the ***** department spoke to a manager/supervisor and was promised a call back in an hour....no call back after 3 hours, I decided to call in and was promised by another manager that he would investigate and call back by the end of the sme day...its now 2 days later and he doesn't call back. Will i be refunded for my airport shuttle that i had to pay double as a result if missing due to my card not working to get an uber? Will i be refunded for all my roaming calls to standard bank?will i be compensated for my inconvenience and losing out on purchases not having access to my own funds? Will someone senior call me back?