DS
Donovan S
1 reviews | Active since Nov 2011
15 Nov 2022, 06:52
Standard Bank don't care about their customers
Dear Standard Bank I discovered this morning that my Home Loan account have been handed over. I have been a client for the last 25 years and have fallen behind in my payments because of Covid. So even though I have been making my monthly payments since Mar-22, you still decided to put my account in default because of the arrear amount. It should count for something that I am meeting my monthly obligation.
It is clear that you do not care about your customers. You will never see me as a customer again.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Nov 2022, 07:42Good Morning Donovan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Nov 2022, 07:42
Official
Good Morning Donovan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
DS
Donovan S's updateReviewer Update
22 Nov 2022, 11:02No one has contacted me yet
DS
Donovan S's update22 Nov 2022, 11:02
Reviewer Update
No one has contacted me yet
Standard Bank's replyOfficial
22 Nov 2022, 13:15Good Day Donovan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Nov 2022, 13:15
Official
Good Day Donovan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
22 Nov 2022, 13:24Good day Donovan
Our team responded via email to you on the 15/11/2022 @ 15:38 pm and we still haven’t received any response.
Our team responded via email to you on the 15/11/2022 @ 15:38 pm and we still haven’t received any response.
Please review and respond accordingly.
Thank you
Thabisile
Standard Bank's reply22 Nov 2022, 13:24
Official
Good day Donovan
Our team responded via email to you on the 15/11/2022 @ 15:38 pm and we still haven’t received any response.
Our team responded via email to you on the 15/11/2022 @ 15:38 pm and we still haven’t received any response.
Please review and respond accordingly.
Thank you
Thabisile