JK
John K

1 reviews | Active since May 2012

27 Nov 2016, 09:59

STANDARD BANK DONT CARE ABOUT THEIR CLIENTS

<p>I have been a client of Standard Bank for 50 years and the service i have received fromtheir private banking division in SANDTON is no less than disgusting to say the least.I have complained to my private banker with no suitable resolution.I have sent 2 emails to the head of private banking in Sandton and had no response.I have obtained the adress of the helpline and still no t received a meaningful response.The last I received had the reference no: ********** 664.on top of which the call cemtre is always overloaded andthe response from the staff totally inadequate.At the call centre you always get a response that calls being received are excesive and please be patient.To be honest my patience is now running out.!!!.</p> <p>It is hard to believe that this bank has become so incompetant that the staff dont care care about customers and generating businees.Clearly the rot stARTS AT THE TOP AND A CLEAN OUT IS REQUIRED. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply28 Nov 2016, 15:51
Official

Good day John

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Nov 2016, 13:24
Official

Good day John

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***