STANDARD BANK DONT CARE ABOUT THEIR CLIENT

Good day,

I am having a bad experience with Standard bank. I have service request number ********** 006 which was opened when i walked into the bank and spent 2 hours was there.

The lady who was assisting from Mall Africa branch was brilliant, she is the only reason im even giving a star,thanks to her .

But after the service request was opened i was told that the turn around date is 19/06/2019. For something that was supposed to be closed years back and now its affecting my applications.

I did a online application and got a sms that its approved and when i get to the branch was told they don' know what im talking about. Second time i got to the branch to apply , when they check they say i already have the product im applying for , im supposed to submit proof of address and payslips , i do that.

Then they say its because of an old credit card that was never closed.

When i call to follow up they say its seating with someone from back office and they have not actioned it. I should check again on Monday.

I have been with Standard bank for years and has been my bank of choice but i really need to re consider because they don't care about their customers.