Standard Bank don't care about anyone's financial well being!

On the 28th of April of 2020 the personal loan amount was debited from my account which I don't have a problem with as this is what I arranged with the call center agent. Now I was one installment behind and we arranged to pay this back in one thirds of the installment along with the original installment amount. On the the 30th of April 2020 I phoned the call center again since they have taken another full installment out of my account, and also the one third as per the arrangement. I then requested them to reverse the one full installment, and stick to the arrangements made. Now I waited 7 days which is exactly today the 7th of May 2020, first I when to a branch to see if they could tell me what is happening with this, as I phoned on the 6th of April 2020 and could get no further information only that it is still under review. Now they reversed the wrong amount?! And want to convince everyone that they care about their clients financial well being! I am totally disgusted!!!